weW customer support

weW

Refund request

REQUEST FORM
08 Jul 2026

Submit the details below to request a refund for a damaged or defective product. Refund requests must be raised within 7 days of delivery and include a clear unboxing video.

Unboxing video required

You must upload a clear, continuous unboxing video to claim a refund. The video should show the sealed package being opened and the defect or damage. Refund requests without an unboxing video cannot be processed. Tip: always record a video while opening any weW package — it protects you.

Before you begin

Keep your order number, unboxing video, and clear photos of the product and packaging ready. The product and packaging must be in original condition. Fields marked * are required.

01 Order details

From your confirmation email or WhatsApp
Refund must be requested within 7 days

02 Product details

03 Defect or damage details

Be specific — what is wrong, and when you noticed it
0/500

04 Upload unboxing video*

Unboxing video — mandatory
A continuous video showing the sealed package being opened and the defect
Required — refund cannot be processed without this

05 Upload product & packaging photos*

Photos of all sides of the product and the original packaging are required. Make sure they are clear and well-lit.

Front & back
Both sides of the product
Required
Left & right / top
Remaining sides of the product
Required
Close-up of defect
Clear shot of the exact issue
Required
Original packaging
The box as it arrived, all sides
Required

06 Refund preference

Refunds can only be requested within 7 days of receiving the product.
Used products cannot be returned, unless the defect or damage was present on arrival.
Product and packaging must be returned in original condition.
Return shipping cost is borne by the customer.